LabelWhiz Support Form

Labelwhiz Technical Support Form

Please fill out the form as completely as possible. This will help us in response to your inquiry.
*
Fields marked with asterisk are required.

Customer Information
*Name
Company
 
Phone
Fax
 
*Email
   
*Where did you purchase our product?
[Retail Store Name, if online - please enter web address]
 
LabelWhiz Product Information
Product Model Name
 
Version
[The number available from the "About" window in the application, or the number printed on the installation disk]
 
System Configuration
[RIGHT-CLICK on "My Computer", select "Properties", choose "General" tab]
Manufacturer Name
[Apple, Compaq, Dell, IBM, Sony, etc.]
 
Model Name
Model Number
 
*Operating System

[Windows95, Windows98SE, WindowsME, WindowsXP, etc.]

 

 
Service Pack Installed
[Have you downloaded the latest updates for your operating system? RIGHT-CLICK and select "Properties" of "My Computer"]  
Desktop Video Settings
[RIGHT-CLICK your desktop picture, select "Properties"]
Screen Resolution
[Choose "Settings" tab.]  
Color Resolution
[Same "Settings" tab as Screen Resolution above.]  
Font Setting
[Choose "Appearance" tab, look for "Font size" pulldown setting.]  
Other System Information
[Go to "My Computer", RIGHT-CLICK on "C:" and choose "Properties"]

Monitor Size
[17 inch, 19 inch, 21 inch, etc.]  
Mouse
[Manufacturer, often listed on bottom of mouse.]  
Hard Drive Capacity
Free Space  

 
Other Software Installed
[List any other software installed that may be used in conjunction with this software.]  
Problem Description (be as specific and precise as possible)
 
Report Installation Issues
[Be specific with error messages or dialog windows that describe any installation issues.]
 
Report LabelCreator Problems Here
 
Report any other Issues or Comments Here